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Author Topic: Using the Windows 10 Health Dashboard to track known issues  (Read 123 times)
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« on: June 07, 2020, 05:25:47 PM »

To track known issues in Windows 10 that Microsoft is aware of and actively resolving, you can use a Windows 10 Health Dashboard tool.

Released on April 30th, 2019, Microsoft's Windows 10 Health Dashboard tracks the known issues in various versions of Windows 10, and even older versions such as Windows 7 and Windows 8.1.

Introducing the Windows Health Dashboard

The Windows Health Dashboard is broken up into different sections based on the version of the operating system. This site allows Windows users to track the issues related to the feature update they currently have installed or are trying to install.

For example, when the Windows 10 May 2020 Update was released, the operating system became Windows 10 version 2004.

At the top of each section, Microsoft provides a brief message related to that version of Windows, including the status of the feature update's rollout and whether it is nearing the end of support.

Current status of Windows 10 version's rollout

As you scroll further down the page, you will be shown the known issues being investigated, what cumulative update caused the problem, and when information about the issue was last updated.

Known issues list

Finally, under each entry in the known issue list is a 'See details' link. When clicked on, this link will bring you to a more detailed description of the issue that may contain steps to resolving the issue.

Detailed information about a known issue

This detailed information will state if the issue has a 'compatibility hold' that would block a Windows user from upgrading to this new version of Windows.  We will discuss compatibility holds in the next section.

What is a Windows 10 compatibility hold?

As Microsoft releases new feature updates, they also tweak the operating system or add new security features.

The changes could cause conflicts with hardware drivers, antivirus software, or other programs that worked fine in the previous version of Windows 10.

These conflicts can cause Windows 10 not to start, have degraded performance, cause games not to work, or even cause a blue screen of death (BSOD) crash.

When a known conflict occurs, and a Windows user is affected, Microsoft blocks that user from upgrading to the new version of Windows 10.

This upgrade block is called a compatibility hold.

As it is not always clear if your device is on a compatibility hold, Microsoft has started to notify users if they are blocked from upgrading.

Windows Update notification

If a user tries to bypass this compatibility hold by upgrading using the Windows 10 Upgrade Assistant, users are sometimes shown more detailed reasons why they are being blocked, as shown below.

Windows 10 blocked because memory integrity is enabled

Most driver conflict holds are typically resolved by Microsoft and the developer working together.

Once a working driver is released, Microsoft automatically installs the driver via Windows Update to resolve the compatibility hold.

How to use the Windows Health Dashboard

If you are are not being offered a new Windows 10 feature update or Windows is having problems after upgrading, the Windows Health Dashboard can be a useful tool.

It is useful because the dashboard will display all the known issues that are causing a hold or problems in Windows, and offer guidance on how to resolve them.

For example, using the Health Dashboard, we learn that NVIDIA drivers older than version 358.00 is causing a compatibility hold.

Using this information, a blocked user can upgrade their NVIDIA graphics drivers to a newer version and see if that removes the hold.

Another example was when Microsoft used the Health Dashboard to warn about a bug preventing the 'Reset this PC' feature from working correctly. Until the issue was fixed, Microsoft offered a workaround to get it working again.

By checking the Windows Health Dashboard when you run into a problem, you can save yourself time and find solutions to the most common problems.

Unfortunately, not all issues people run into will be listed on the Health Dashboard.

In those cases, Microsoft always recommends users post about their issues on the Windows 10 Feedback Hub.


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