Author Topic: Solution for the bricked Surface Pro 3 due to Windows 10 Insider Build 16288.1  (Read 219 times)

Offline javajolt

  • Administrator
  • Hero Member
  • *****
  • Posts: 35126
  • Gender: Male
  • I Do Windows
    • windows10newsinfo.com
The recent release of the Insider Build 16288.1 of Windows 10  had the unfortunate effect of leaving many Surface Pro 3 laptops in an unbootable state, stuck on the  “spinning dots” screen.

Microsoft has been investigating the issue and found it was due to one of the required boot files on Surface Pro 3 devices ending up in a corrupted state after an abnormal shutdown.

They have now released a series of steps which should work around the issue, as below:

Prepare a bootable USB image from a working PC

http://www.microsoft.com/en-us/software-download/windows10

With the device powered off, boot your Surface Pro 3 device from the USB drive

Boot Surface from a USB device

■ When the Windows setup box appears, press Shift + F10

■ In the Command Prompt window that appears, type:
  
Quote
wpeutil reboot
■ Hit enter to execute this command and immediately remove the USB drive from the computer

■ The device will reboot and load the Windows OS as expected

The above steps will allow your computer to boot.  To permanently fix the issue, complete the following additional steps:

■ Open a web browser and navigate to aka.ms/fixsp3ec

Download the file:  fixsp3.zip

■ Open File Explorer on your PC and navigate to the Downloads folder

   • Downloads is the default folder, it may be different if you have changed your default location

Right-click the file pfixsp3.zi and select extract all

■ A window will open after extraction. Right-click the file fixsp3.cmd and choose Run as Administrator

■ The process will execute and implement the necessary patch to prevent this bug from recurring

Reboot your Surface Pro 3 device.  It is now fully patched.

If you have installed build 16288.1 or 16291 and have not been affected installing the above fix is still recommended, as the issue may still occur at a later date. Microsoft is working on a permanent fix which will have a build number of 16294 or above.

source
« Last Edit: September 20, 2017, 03:37:49 PM by javajolt »