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Author Topic: Microsoft asks users to minimize use of devices that lost data after updating  (Read 38 times)
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« on: October 07, 2018, 10:01:51 PM »

click to enlarge  768x475
The Windows 10 October 2018 Update is no longer available for download after users claimed that the update has wiped their data without their permission.

Judging from reports, the deletion bug doesn’t appear to be widespread but the rollout stays on hold until the investigation comes to an end.

“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” Microsoft explains.

Microsoft has also published a workaround to recover the deleted content and Dona Sarkar explains that the affected users can get in touch the company’s support team to recover the lost data.

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“If you’ve run into the “missing files after update” issue for 1809/October 2018 Fall update, please call our support line. They have the tools to get you back to a good state. This build is no longer available to download manually,” writes Dona Sarkar.

The old support document, image via Dona Sarkar click to enlarge 1199x665

Now it appears that Microsoft has updated the support document with a new line that recommends users to minimize the use of affected devices. If you lost data after installing it, you can get in touch with the company’s support team to recover the files.

“If you have manually checked for updates and believe you have an issue with missing files after an update, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area,” the updated support document reads.

The updated support document click to enlarge 1076x499

Dona Sarkar explains that you can check whether your files are deleted after installing the Windows 10 October 2018 Update by opening the Documents folder. If all your files are still, then you’re good to go and no action is required. But if the files are gone, you’re recommended to minimize the use of the device and contact Microsoft directly at +1-800-MICROSOFT.


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