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Author Topic: Windows 10 KB4524147 Cumulative Update Breaks the Start Menu  (Read 116 times)
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« on: October 04, 2019, 11:27:31 PM »

The KB4524147 Cumulative Update for Windows 10, version 1903 is causing the Windows Start menu to crash with a critical error according to numerous user reports.

KB4524147 was released yesterday as an out-of-band security update together with a standalone IE Cumulative Update and some monthly rollup updates, and it is designed to address a printing issue plaguing all supported Windows client and server versions.

The printing issues experienced by Windows customers were triggered by the September 23 Security Updates or IE Cumulative updates that patched the CVE-2019-1367 security vulnerability.

While Microsoft says that they are not currently aware of any issues with this update, users have been reporting having their start menus broken after installing KB4524147, as well as still experiencing issues while trying to print using several printer models.

Start Menu error

Uninstalling the cumulative update

Since Microsoft hasn't yet acknowledged the new start menu issues and an official workaround is not yet available, uninstalling the KB4524147 CU should fix them.

click to expand

If you are willing to trade a security downgrade over a functional Windows Start menu, follow the procedure described below to remove the KB4524147 update.

Microsoft says in the update's details from the Microsoft Update Catalog that KB4524147 can be removed "by selecting View installed updates in the Programs and Features Control Panel."

The step by step procedure needed to uninstall this update requires you to open Control Panel, go to Programs > Programs and Features, and click on View installed updates in the left sidebar.

Next, right-click on the KB4524147 entry in the list and confirm when asked if "Are you sure you want to uninstall this update?". Next, you'll have to click 'Yes' when asked and then restart your device.

Uninstalling the KB4524147 update

Previous Windows Start menu issues

Users have previously reported that they were experiencing Start menu problems after installing the KB4515384 cumulative update released on September 10, Microsoft acknowledging the issue one day later, on September 11, and resolving it one week later, on September 19.

After providing a resolution, Redmond updated the known issue entry saying that they "will continue monitoring to ensure users have a high-quality experience when interacting with these areas."

"If you are currently having issues, we recommend you to take a moment to report it in via the Feedback Hub (Windows) + F then try the Windows 10 Troubleshoot settings (found in Settings)," Microsoft added.

Yesterday's updates released for all supported versions of Windows do not replace the ones that will come on October 8 as part of October's Patch Tuesday says Microsoft, updates that will most probably also fix the recently introduced Start menu issue and the re-introduced (not completely) fixed printing issue.


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