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Author Topic: Surface Laptop 3 screens with spontaneous cracks now fixed for free  (Read 42 times)
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« on: May 09, 2020, 05:49:34 PM »

Microsoft is now stating that they will fix mysterious and spontaneous cracks in Surface Laptop 3 displays as they may have been caused by a "foreign particle" introduced during manufacturing.

In February, BleepingComputer reported on Surface Laptop 3 owners complaining that their screens are suddenly getting hairline fractures without falling or receiving any bumps.

They would use their laptop, put it away, and then later suddenly find that their screens have a hairline crack, as shown below.

Cracked Surface Screen

At the time, Microsoft told BleepingComputer that they were investigating the issue and that it was only affecting a "limited number of Surface Laptop customers".

In a new support bulletin spotted by ZDNet, Microsoft states that they have determined that in a small percentage of cases, a "hard foreign particle" may be causing the cracks. Due to this, affected screens can be repaired for free during the device's warranty period.

We have investigated claims of the screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause. 
If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.

If you have previously paid Microsoft for a Surface Laptop 3 repair that you believe experienced this issue, please contact Microsoft Support to learn about reimbursement.

If you have experienced these hairline fractures in your Surface Laptop 3, you should reach out to Microsoft and attempt to repair it as soon as possible while your warranty remains in effect.


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