Fix: Windows 8.1 Update fails to install

[javajolt]

Many users have been reporting that the newly released Windows 8.1 Update has failed to install on their Windows 8.1 computers. In this post we will see some generic and specific ways to try and troubleshoot this problem.

Windows 8.1 Update package KB2919355 introduces several new features. It includes usability improvements, extended mobile device management and improved hardware support. In Windows Server 2012, this package also enables support clustering configurations for hosts.

You will need to install this update in order to receive all future updates!

First, you need to note down the error code which is shown during the failed installation. Most have been reporting error codes 80070020, 80073712 and 0x800f081f to Microsoft.

Additional information about Error Code 0×80070020 is as follows:

Dec Error Code: -2147024864

Error String: STIERR_SHARING_VIOLATION

Error Description: The process cannot access the file because it is being used by another process

Windows 8.1 Update fails to install

You can try these suggestions and see if they help you. But before you begin, it might be a good idea to uninstall any third-party customization software you may have installed and disable your security software, temporarily.

1] If your Windows 8.1 Update has failed to installed, you need to clean up the corrupted installation. To do this, you can make use of the built-in Deployment Image Servicing & Management or DISM.exe tool.

Open command prompt as administrator, type the following and hit Enter:

Dism /Online /Get-Packages



You will get a list of packages. Since KB2919355 has not been successfully installed on your computer, you wont see it, but you can see it installed on my 64-bit system. If you do see it, the it may mean that it has been installed or that the installation is corrupted. In this case see if you can uninstall it via the Control Panel > Installed Updates. If you cant, then proceed.

What you need to do now is type the following and hit Enter.

DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Next type the following and hit Enter:

DISM /online /cleanup-image /startcomponentcleanup

You can read more what what StartComponentCleanup does, in this post titled WinSxS folder cleanup.

Restart the computer and try again.

2] KB2939087 recommends in case you are unable to install the Windows 8.1 Update package KB2919355 via Windows Update, then you should download and install the package manually.

Hope something helps!

twc