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Windows 10 related Mobile Devices and Apps | Mobile O.S's => All Surface Devices | Surface Pro | Laptop | Studio => Topic started by: javajolt on October 25, 2020, 05:31:44 PM
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(http://i.postimg.cc/25m7n1p4/Microsoft-Surface-Duo-Bumper.png)
Yesterday Microsoft launched a massive $200 discount on the Surface Duo, which is, of course, great for new buyers, but left existing owners of the 6-week old handset seriously miffed.
Many of them have demanded Microsoft issue a refund to match the new price, but as Brad Groux discovered, Microsoft would rather you return the handset (which has a 60-day return window) and repurchase at the new lower price than simple credit you the difference.
(http://i.postimg.cc/s2XvFz7k/1-2-joined-3.png)
In the end, it seems Brad did win out and managed to get Microsoft to issue a credit.
(http://i.postimg.cc/QCb3x9r0/refund-1.jpg)
(http://i.postimg.cc/j2vpYpz1/refund-2.png)
(http://i.postimg.cc/C5vQQj0T/refund-3.jpg)
Microsoft’s policy is both wasteful of the buyer's time and resources, and generally wasteful in that it results in a second-hand device that will need to e refurbished.
The reasons are unclear, but hopefully, the ruckus will cause Microsoft to change their practice in the near term.
source (http://mspoweruser.com/controversy-brews-over-surface-duo-price-match-debacle/)