You may typically get one of the errors below or the IE window might freeze or restart without an error message.
“Internet Explorer has encountered a problem and needs to close.”
“Internet Explorer has stopped responding”
This is typically due to incompatible add-ons or toolbars or an incompatible display adapter. Internet Explorer uses the graphics chipset for hardware acceleration and these issues might happen due to an older and/or incompatible driver.
You can typically resolve these issues using the following steps in the given order.
Method 1: No Add-ons Mode Click
Start. Type in "
iexplorer.exe -extoff" and press
enter. This will open IE in No Add-ons mode. Check if the crashes or performance issues happy while on this mode.
If there are no issues when using this mode, you can use the
addon manager to disable all unwanted add-ons.
To do this, follow these steps: Open Internet Explorer 9. Click the
Tools button (wheel button at the right hand side corner), and then click
Manage Add-ons.
On the
Show drop-down menu, select
All add-ons to display all add-ons that are installed on the computer. Look for each item in the list, select the add-on, and then click
Disable in the Information window.
When you have
disabled all the items in this list, click
OK.
Exit and then
restart Internet Explorer.
Method 2: Reset Internet Explorer Settings. To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
Exit all programs, including Internet Explorer (if it is running).
Click
Start, type the following command in the Start Search box, and then press ENTER:
inetcpl.cpl The
Internet Options dialog box appears.
Click the
Advanced tab, Under
Reset Internet Explorer settings, click
Reset.
Then click
Reset again. When Internet Explorer finishes resetting the settings, click
Close in the Reset Internet Explorer Settings dialog box. Start Internet Explorer again.
Please note that running RIES (Reset Internet Explorer Settings) will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.
However, RIES does not clear Favorites or Subscribed Feeds.
Method 3: Software Rendering If resetting IE or No Add-ons mode does not resolve the issue for you then it could be a compatibility issue with the Graphics card.
To resolve this, Click
Start, type the following command in the Start Search box, and then press ENTER:
inetcpl.cpl Under
Internet Options, click the
Advanced tab. Under
'Accelerated Graphics', click on the checkbox next to
'Use software rendering instead of GPU rendering*'. Ensuring that it is
checked, click on
OK. Close Internet options.
Now open Internet Explorer 9. It should now work without any issues.
