There’s no denying it: Google’s Nexus One, although being one of the best Android-based smartphones on the market, isn’t selling well.
One of the reasons behind sluggish sales is lack of true customer support. Who does an owner of a Nexus One turn to in case of trouble? HTC, the phone’s manufacturer, mobile network operator, or Google itself? This issue is still not solved, but at least now Google gave customers live phone support.
Live phone support is available at 888-48NEXUS (63987) and it works from 07:00am to 10:00pm PST; unfortunately, you can’t request tech support, as this line seems to be limited to status and shipping issues. Furthermore, as an international user, my best bet is still going through online forums in case of problems. Google is getting better at this, as they finally realized that providing proper support for a smartphone is a not as easy as launching a support website. Still, Google has a long way to go to make Nexus One users really happy.
